key contributions
- Project Management
- Concept Ideations
- Prototyping
- Competitive analysis
- User Research
- Interaction Design
Duration
The team
4 UX Designers
3 Engineers
my role
Lead UX UI Designer
tools used
- Figma
- Figjam
- Miro
- Invision
The Solution
I will be showcasing a desktop and mobile-friendly, easily updatable, and accessible system that features GIS mapping and Search to Connect applications.
The challenge
This results in inefficient use of time, resources, and money and potentially leaves vulnerable individuals without access to the critical services they need. There is a pressing need for social workers to have access to reliable GIS mapping tools to better serve their clients and optimize the allocation of resources
Social workers often struggle to efficiently and effectively locate and access the necessary resources and services for their clients due to the lack of access, reliable and up-to-date geographic information systems (GIS) mapping.
my process
verify
empathize
Design
Imagine
bring to life
User testing
Background Research
Online surveys
1 on 1 interviews
Competitor Analysis
Persona Building
Lo Fi mock ups
Whiteboard Ideas
Mid fidelity designs
Project Goals
Simplicity with an ambitious twist
Goal #1: Promoting social change and social justice
Goal #2: Enhancing individual and family functioning
Goal #3: Preventing and reducing social problems
Goal #4: Advocating for clients' rights
Goal #5: Easily connect clients with appropriate resources needed
Learning about our users
Key insights from user research
To discover more about the individuals responsible for using the GIS application, I distributed a survey to a specific group of contacts in social work positions. Subsequently, I conducted a card sorting exercise to identify recurring patterns among the respondents' feedback.
Insight #3
REsult
The website and GIS system allows Social Workers and resource workers to survey their clients, quickly adding in the data and updating the local needs and where more help needs to go.
Updating records and conducing surveys
Collecting data and sorting through it and uploading it into the system by hand is often overlooked and not completed
Insight #1
REsult
The website allowed Social Workers upload and look at the data in their surrounding communities that their clients required.
Navigating bureaucratic barriers
Navigating through the red tape and bureaucratic hurdles stops social workers to secure the essential support clients require. It's about understanding the intricacies of systems, making countless phone calls, and filling out endless forms, all while maintaining a deep commitment to advocating for those in need.
Insight #2
REsult
The website allows Social Workers in input their findings and local resources to continuously add to the data base with accurate information
Not enough online resources
Connecting clients to local resources does not come easy. There not being enough online data nor resources to accurately provide clients with accurate resources means longer wait times to needs being met.
FROM FINDINGS TO FEATURES
With all my research and conclusions in mind, I started building the dashboard. Starting with some rough low fidelity screens, I drew up some ideas on the whiteboard, sought feedback from my teammates and then brought the final ideations to life in Figma.
does it actually work
I conducted three user testing sessions from the Social Workers perspective to ensure it was functional and intuitive to use.
searching resources
When maneuvering to the local location being searched, the users found that it was hard to see which section and subsections were highlighted when selected.
Changes were made to make a clear understanding of where the cursor is and what subsection is opened. or use their precise location.
There were two main adjustments needed
Refined location
The targeted audience, Social Workers, found that they don’t always know the exact location of their clients and didn’t have a feature of “use location”.
As a result the search bar and the capabilities of it were changed that the user can have the option to input a zip code or use their precise location.
Polishing a gem
high fidelity designs
Once the changes were implemented we worked on the UI side and finished the final iterations.
